With MassTaxConnect, residents, businesses, and tax professionals in Massachusetts can communicate with the Department of Revenue (DOR) to create tax accounts, file returns, make payments, and manage tax accounts.
Contacting MassTaxConnect through the Portal
The quickest way to communicate with MassTaxConnect is via the secure messaging section of your account. Users can log in and send account, notice, and technical support messages. This methodology is best because the DOR can associate your question with your tax account, providing a more timely and accurate response.
Mass DOR Customer Service
Users who need help outside the portal can reach the customer service of the Department of Revenue. There is a DOR customer service number for individuals, businesses, and tax professionals, and they can be called in the order that they appear. Mass DOR also recommends that users have their tax ID number, account info, and correspondence for the representative to help them.
Mail and Correspondence
In certain instances, the DOR may ask for, or accept, correspondence by regular mail. Letters should be mailed to the address on the official communication or on the DOR web page. Although this method is generally slower than other methods such as email or phone, it may be necessary for the submission of some signed documents and for responding to some notices.
Tips for Efficient Contact
- Use Secure Channels: Always use official MassTaxConnect channels and the DOR contact info when it is available to shield confidential information.
- Have Documentation Ready: When communicating with the DOR, have your tax account number, most recent tax documents, and proof of payment accessible.
- Be Clear and Specific: Clearly detail the problem or question you have so that the representative can assist you with your inquiry.
- Check FAQs and Help Resources: Many of the most common issues related to MassTaxConnect accounts, payment, and forms have been addressed in the sections of the DOR web page and in the help sections of the portal.
- Work with a licensed tax professional who can communicate with the DOR on your behalf, respond to notices, fix filing errors, and protect your interests.